17th Street Automotive Wheel Re-Torque Policy
17th Street Automotive Re-Torque Wheel Policy
Effective Date: 06/10/2024
Applies To: All Customers Receiving Wheel Removal/Reinstallation Services
Purpose
This policy is designed to ensure customer safety, prevent wheel-off incidents, and maintain the integrity of our service standards. Proper re-torquing after wheel installation is critical to avoid potential hazards caused by wheel nut loosening due to thermal expansion, vibration, or initial settling.
When Re-Torquing Is Required
Re-torquing is strongly recommended for the following services:
Tire replacement or wheel rotation
Brake jobs involving removal of wheels
Suspension work involving wheel hub or bearing components
Axle-related repairs
Any reinstallation of wheels for any reason
Customer Acknowledgment Process
Upon service completion involving wheel removal or installation, each customer will receive a Re-Torque Reminder Form, either printed or sent digitally via email/text. The reminder includes:
Torque specification for their vehicle
Date of service
Recommended date or mileage to return (usually within 50–100 miles or 3–7 days, whichever comes first)
Waiver of liability for failure to return for re-torque
Re-Torque Service Details
Cost: Free of charge
Time Required: 10–15 minutes, walk-ins welcome
No appointment required, but customers are encouraged to call ahead if visiting during peak hours
Performed by: Certified technicians using calibrated torque wrenches to manufacturer specs
Customer Education
At the time of service, advisors and technicians will inform customers:
Why re-torquing is critical
What risks are associated with skipping the re-torque
That alloy wheels especially are susceptible to torque loss due to temperature and material expansion
Documentation & Liabilit y
All re-torque reminders and service completion notes are logged in the Tekmetric system under the customer's vehicle history
Customers who choose not to return for a re-torque will have a note added to their file stating they were advised of the importance and declined or did not follow through
A disclaimer is included on all relevant invoices, noting that 17th Street Automotive is not liable for wheel-related issues if the recommended re-torque is not performed
Policy Sign-Off (Optional But Highly Suggested)
For high-risk jobs (suspension/lift kits/custom wheels), a customer acknowledgment signature may be required, stating they understand and accept responsibility for following up with re-torque recommendations.
Technician Accountability
All torquing is performed with calibrated tools and logged under the tech’s ID
Spot checks are done weekly to ensure calibration standards are being upheld
Any issues are documented and reviewed during technician performance evaluations
Policy Review Cycle
This policy is reviewed every 12 months or as needed in response to new safety data, equipment updates, or legal requirements.
