Best in the business! 17th Street Automotive 3 years / 36,000 mile Extended Peace of Mind Warranty

May 17, 2024

NAPA AUTO CARE PEACE OF MIND NATIONWIDE LIMITED REPAIR WARRANTY 36 MONTHS/36,000 MILES

This limited warranty is extended only to you, original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This limited warranty is made by the Independent Repair Facility (“Dealer”) who is so named on the original repair order, and whom performed the service/repairs on your vehicle. This warranty will be honored by any NAPA AutoCare Dealer participating in this program, or any other authorized repair facility anywhere in the United States. This warranty is not a warranty by National Automotive Parts Association (NAPA), its employees, jobbers, member companies, or the administrator, Sonsio Administrative Services, Inc., its affiliates, subsidiaries or any of their employees, or member companies. Sonsio Administrative Services, Inc. serves as the administrator only.


WHAT IS COVERED BY THE WARRANTY

This Warranty covers the following types of repairs and services:

  • Air conditioning, heating and climate control systems.
  • Brake system.
  • Clutches - clutch component or assembly repair and replacement
  • Engine cooling systems.
  • Engine performance, driveability services and repairs.
  • Emission control system.
  • Electronic engine management system and other on-board computer systems, (engine, body, brake and suspension computers), cruise-control systems.
  • Driveaxles (differential assembly and components, i.e. gears, bearings, shafts, and seals)
  • Electrical systems.
  • Exhaust system.
  • Fuel systems.
  • Ignition system.
  • Other minor repairs and services
  • Starting and charging systems.
  • Steering/suspension systems, wheel bearings, CV joints / U-joints, half-shafts and drive shafts.
  • Transaxles (differential assembly and components,i.e. gears, bearings, shafts, and seals)


NAPA warranty is 36 mo/36,000 miles if vehicle cannot return to one of our facilities for warranty repairs.


The Independent Repair Facility warrants that the above repairs and services performed at their location will be free from defects in materials and workmanship for 36 months or 36,000 miles of use, whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair order. This warranty is conditioned on the vehicle being subjected only to normal use and receiving reasonable and necessary maintenance during the warranty period. Warranty repair costs shall in no case exceed the costs of the original related repair or service. If there is a defect in either materials or workmanship within the warranty period, the Independent Repair Facility shall have the option to either perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you, or refund to you the entire charge for the warranted repairs, minus any previous refunds or credits.


WHERE YOU CAN OBTAIN WARRANTY SERVICE

If you are less than 25 miles away from the original repairing NAPA AutoCare Dealer location, you must return your vehicle to the NAPA AutoCare Dealer location where the warranted service was performed and present your copy of the repair order to the Dealer. If your vehicle is inoperable, and you are more than 25 miles away from the original repairing NAPA AutoCare Dealer location, you may be eligible for certain towing and/or rental car benefits as determined by the Administrator.


If you are not aware of a participating NAPA AutoCare Dealer location in your area, then you must call the Administrator, at (800) 452-NAPA, from 8:00 a.m. to 8:00 p.m. Monday through Friday (Eastern Time) and 8:00 a.m. to 5:30 p.m. Saturday (Eastern Time), excluding holidays. The Administrator will direct you to the nearest participating NAPA AutoCare Dealer location. If there are no NAPA AutoCare Dealer locations in your area, the administrator will direct you to a non-NAPA AutoCare Dealer location.


WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE

You must keep a copy of the repair order and present it when seeking service under this warranty. If warranty work is performed, you must temporarily surrender possession of the repair order.


If there are no participating locations in your area, you must obtain authorization from the Warranty Administrator prior to any warranty repair work by calling (800) 452-NAPA. If the non-participating Repair Facility location will not accept payment from the Administrator, you must pay for the warranty service and submit a legible copy of your original repair order and warranty service repair order to the Administrator for consideration for reimbursement under this warranty.


WHAT IS NOT COVERED BY THIS WARRANTY

You must pay for any non-warranty service you order to be performed at the same time as the warranty service. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with” (by other than the Facility or Facility employees). The Facility’s employees and/or agents do not have authority to modify the terms of this warranty nor to make any promises in addition to those contained in this warranty. This warranty does not in any way include INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service) or cover parts and labor due to normal wear and tear.


This Warranty does not cover repair(s) or replacement(s) except as listed in the section, “What is Covered by this Warranty,” even though the Facility may offer other services. Specifically excluded are any repairs involving replacement or removal of internally lubricated parts and other such repairs as listed below. Automotive repairs excluded from the Nationwide Limited Warranty include:

  • ENGINE (excluding external engine seals and gaskets)
  • Any internal repairs or replacement of internal components, or replacement of engine assembly.
  • TRANSMISSION (excluding external transmission seals and gaskets)
  • Automatic – any internal repair or component replacement.
  • Manual – any internal repair or component replacement.
  • AUTO BODY, PAINT, MOLDING REPAIR
  • Any repair or materials related to auto body repair work.
  • Glass related repairs.
  • COMMERCIAL USE VEHICLES with a load carrying capacity greater than 1 1/2 tons are excluded
  • TIRES, BATTERIES
  • USED OR SALVAGED PARTS
  • PREVENTIVE MAINTENANCE SERVICES (excluding belt and hose replacement)
  • Oil changes, fluid changes and flushes, wiper blades, filters.


NAPA AUTOCARE “PEACE OF MIND” NATIONWIDE WARRANTY, P.O. Box 17659, GOLDEN, CO 80402-6027 1-800-452-NAPA. Warranty Coverage period is extended to 36 months or 36,000 miles when qualifying repairs are paid for with the NAPA Autocare Easy Pay Card (not applicable to commercial vehicles).

Napa Gold Certified Shop | 17th Street Automotive
Warranty Terms | 17th Street Automotive
By 17th Street Automotive April 16, 2026
Discover expert auto diagnostics at 17th Street Automotive in Virginia Beach. Enhance your vehicle's performance today. Schedule an online appointment now!
By Billy Cadaing April 9, 2026
17TH STREET AUTOMOTIVE NAMED CARFAX TOP-RATED SERVICE CENTER Top-Rated Service Award Based on Verified Customer Ratings 17th Street Automotive has earned the distinction of being named a 2025 CARFAX Top-Rated Service Center. This is the sixth year that CARFAX is celebrating service centers around the country for their exceptional customer service, based on verified customer reviews. The average rating for the 2025 CARFAX Top-Rated Service Centers was an impressive 4.8 out of 5 stars. "The Top-Rated distinction is based solely on verified ratings and reviews from CARFAX consumers," said Mike Liou, Head of B2B Marketing at CARFAX. "These service centers truly set the standards for customer care by establishing trust and transparency—the best of the best." About CARFAX CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell cars with innovative solutions powered by CARFAX® vehicle history information. The expert in vehicle history since 1984, CARFAX provides CARFAX Car Listings, CARFAX Car Care and the flagship CARFAX Vehicle History Report to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post. Shop, Buy, Service, Sell—Show me the CARFAX®. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets.
By Billy Cadaing March 27, 2026
17th street automotive tire road hazard / protection plan
By 17th Street Automotive March 19, 2026
Expert brake service in Virginia Beach at 17th Street Automotive. Enhance safety and performance. Schedule an online appointment now!
By Billy Cadaing March 6, 2026
Buying a used car in 2026 isn't just about kicking the tires and checking the oil. With vehicles becoming "computers on wheels," a simple visual check won't cut it anymore. Whether you’re eyeing a rugged truck, a sleek sedan, or a high-tech EV, you need to know exactly what’s under the hood—and inside the hard drive. At 17th Street Automotive , we don’t just "look" at cars. We interrogate them. Our Pre-Purchase Inspection (PPI) is designed to give you total peace of mind, treating every vehicle as if we were buying it for our own families. The 17th Street "Deep Dive": What’s Included? When you bring a potential purchase to us, we perform a comprehensive 40-point inspection that leaves no bolt unturned. Here’s a look at our process: 1. The Digital Handshake (Computer Diagnostics) We go beyond the "Check Engine" light. We scan all computer modules for pending or history Diagnostic Trouble Codes (DTCs). This reveals hidden issues that might not have triggered a dashboard light yet but are waiting to haunt your wallet later. 2. Identity & Origin Verification We verify the VIN plate and cross-reference the birth month/year. We also decipher if the vehicle is Federal or California-made, which is crucial for future emissions repairs and parts compatibility. 3. Body & Structural Integrity Accident Detection: We check body panels for signs of past accidents or "Bondo" filler repairs. Rust Check: We inspect the underbody for corrosion that could compromise the frame. Lights & Cabin: From the instrument cluster to the spare tire condition, we check every interior/exterior light, seat belt, and the AC/Heat operation. 4. Precision Mechanical & Safety Check We provide a detailed report including pictures and videos of: Brakes: A thorough inspection of inner/outer pad wear and rotor condition. Tires: Age, pressure, tread depth, and TPMS battery condition. Electrical: Battery age, state of charge, and a full test of the starting and "smart charging" systems. Alignment: We check the alignment and then take the car for a long, varied test drive—covering low speeds, bumpy roads, and interstate speeds to catch vibrations or drift. 5. Future-Proofing Your Purchase We don’t just tell you what’s wrong today; we tell you what’s coming tomorrow. TSB & Recalls: We print out Technical Service Bulletins (TSBs) for common manufacturer issues and highlight any open Safety Recalls specific to your VIN. Maintenance Planning: We provide a suggested plan for major tune-ups, timing belt/chain replacement, and upcoming fluid services. Specializing in EVs, Hybrids & Advanced Tech The world is changing, and so are our tools. We specialize in EV, Hybrid, and Plug-in Hybrid (PHEV) inspections. We check battery health and high-voltage systems that standard shops might miss. Plus, we’ll take the time to educate you on ADAS (Advanced Driver Assistance Systems). If your car has lane-keep assist or automatic braking, you need to know how it works—and how it behaves when it needs calibration. Our "Date Your Wheels" Program: Once you buy, we offer a session to get you fully familiar with your new vehicle’s features, tech, and quirks. It's the perfect way to start your relationship with your new ride! Can’t Find the Right Car? Let Us Source It! If your search is hitting a dead end, look right next door. 17th Street Automotive Sales shares our parking lot and gives you access to over 200,000 vehicles via nationwide auction sites. Just give us your: Year, Make, and Model Specific wants/needs (Color, trim, features) Budget We’ll find it, inspect it, and make sure it’s 17th Street Certified before you ever sign a paper. Fleet Accounts & Employee Perks Managing a company fleet? We specialize in Fleet Accounts and offer exclusive employee discounts for those within our fleet programs. Keep your business moving and your team safe with our professional maintenance and inspection services. Ready to buy with confidence? Don't let a "good deal" turn into a "money pit."
By 17th Street Automotive February 20, 2026
Discover top-notch A/C and heat service in Virginia Beach at 17th Street Automotive. Your trusted auto experts. Visit us today!
By 17th Street Automotive January 30, 2026
Discover expert auto diagnostics at 17th Street Automotive in Virginia Beach. Trust our skilled technicians for reliable service. Visit us today!
A wood plaque with gold-certified emblems for 17th Street Automotive from the NAPA AutoCare Center in 2023.
By Billy Cadaing January 19, 2026
Your vehicle is likely the second biggest investment you will ever make, right after your home. Yet, when it comes to maintaining it, many drivers in Virginia Beach feel stuck between two extremes: the expensive, impersonal dealership or the " wanna-be mechanic " operating out of a driveway with zero accountability. At 17th Street Automotive , we believe there is a better way. Choosing a repair shop isn't just about fixing a squeaky brake today; it’s about finding a partner for the life of your vehicle. Here are the critical questions you need to ask before handing over your keys—and how we answer them. 1. How Good Is the Warranty? (And Is It Nationwide?) A warranty is only as good as the paper it’s written on. If you use a mobile technician or an uncertified shop, your "warranty" often expires the moment you drive away. At 17th Street Automotive, we carry the NAPA Gold Certification. This is the highest standard in the industry, allowing us to offer a 3-year / 36,000-mile warranty. Best of all? It is nationwide. Whether you are driving locally in Virginia Beach or on a road trip across the country, you are covered. You get the peace of mind of a national chain with the personal care of a local business. We also offer "lifetime" warranty (see our service advisor for more details) 2. Are They Certified and State-Recognized? Modern vehicles are computers on wheels. You need more than just a wrench to fix them; you need education. ASE Certification: Always ask if the technicians are ASE (Automotive Service Excellence) certified. This ensures they have passed rigorous testing and have the experience to diagnose complex issues correctly the first time. Virginia Safety Inspection Station: We are an official state inspection station. This means we are held to strict state standards for safety and operational integrity. If the shop cannot do Virginia State Inspection, then that facility is not equipped/staffed with the proper tools/equipment to verify the safety of your vehicle period. 3. Dealership vs. The Local Shop: The Reality of Wait Times There is a misconception that dealerships always offer better service. The reality? The industry is facing a massive technician shortage. At a dealership, you are often just a number in a very long queue, leading to excessive wait times for simple repairs. At a local, family-run shop like ours, we prioritize efficiency. We don't have the red tape of a corporate giant, meaning we can get you in, diagnosed, and back on the road faster—without sacrificing quality. 4. Is the Shop Investing in the Future? Take a look around the shop. Is it clean? Is it organized? Does it look stuck in 1990? We pride ourselves on a facility that rivals any high-end dealership. Latest Technology: We invest heavily in updated diagnostic tools and equipment to handle the latest vehicle software and safety systems. Cleanliness & Organization: A disorganized shop leads to disorganized repairs. We maintain strict processes to maximize efficiency. Continuous Education: Our team undergoes constant in-person and online training to stay ahead of future technology. 5. Price vs. Value: What Is Your Time Worth? There will always be someone cheaper. But the "low price" leader often costs you more in the long run through misdiagnosis, cheap parts, and repeat visits. Ease of Business: We respect your time. Our processes are designed to be seamless, from drop-off to pick-up. Flexible Financing: We know repairs can be unexpected. That’s why we offer "Buy Now, Pay Later" options through Affirm and Klarna, ensuring safety doesn't have to wait for payday. 6. Community Engagement: Do They Give Back? A local business should be the heartbeat of its community. We don't just work here; we live here. Core Values: We believe in supporting those who support us. Events: We are proud to host the First Responders Annual Appreciation Day and our 9/11 Remembrance Memorial Tribute. Charity: We actively donate time and money to local charities and participate in car/motorcycle shows to raise awareness for community causes. 7. Mentorship: Building the Next Generation We don't just complain about the technician shortage; we are actively fixing it. We collaborate with local technical schools and high schools to provide mentorship, apprenticeships, and internship opportunities. We are training the future master mechanics of Virginia Beach. 8. Accountability and Growth We don't operate in a bubble. 17th Street Automotive is part of the NAPA Business Development Group (BDG). We work with coaching institutes to ensure we are constantly growing, holding ourselves accountable, and adopting the best practices in the automotive industry. 9. Collaboration Over Competition We believe in the power of local connection. We collaborate with government entities and other local businesses to promote growth in the area through meets, shows, and concerts. When local businesses stick together, the whole community wins. 10. A Plan for the Future Finally, does the shop have a future? Many small shops close overnight when an owner retires, leaving customers stranded with no service history. We have a succession plan in place. We are building a legacy institution that will be here to serve you, your children, and your grandchildren. We also offer loaner and rental vehicles because we know life doesn't stop just because your car is in the shop. The Bottom Line Don't gamble on "wanna-be" mechanics or get lost in the dealership shuffle. Choose the shop that offers a nationwide warranty, certified expertise, and a genuine commitment to the Virginia Beach community. Ready to experience the difference? Visit us at 17thstreetauto.com to schedule your appointment today.
By Billy Cadaing December 2, 2025
When you bring your vehicle to 17th Street Automotive , you’re not just choosing an auto repair shop.... You’re choosing a local, community-centered small business that invests in people, technology, and the future of transportation. We understand that repair costs are an important part of your decision, and we want to share openly why our pricing sometimes differs from chain stores or big-box competitors and why that difference benefits YOU and your community. ⭐ Modern Cars Demand Modern Expertise Today’s vehicles are rolling computers. They contain: Hybrid and plug-in hybrid systems Full EV platforms High-voltage lithium batteries Artificial Intelligence ADAS calibrations (lane assist, blind spot, adaptive cruise, 360° cameras, radar, infrared sensors) Advanced HVAC systems with THREE phase AC compressors Brand specific technologies from American, European, Korean, Japanese, Chinese, and Australian manufacturers To safely and properly repair these systems, our team must constantly evolve. This means: Ongoing inperson and online training thru NAPA, Autozone, WorldPac, ATI, ATG, and many more! Certifications and mentorship programs (ASE, ATI, NAPA, TechNet, PROvantage, BDG Hampton Roads) Specialized tools and OEM level diagnostic equipment Annual software updates We do this so every YEAR, every MAKE, and every MODEL/SUB MODEL that drives into our bays is serviced with OEM level accuracy, right here in Virginia Beach. ⭐ Investing in Quality Means Investing in YOU Because we’re local, every improvement we make benefits our neighbors directly. We invest in: A fully equipped 10-bay repair center Premium parts with stronger warranties Advanced scan tools and EV/ADAS-capable equipment Higher insurance and liability coverage for your protection A free loaner vehicle fleet for our VIP customers Lifetime warranties and 3-year/36,000-mile NAPA nationwide coverage You’re not paying for “extra”—you’re paying for trust, safety, precision, and peace of mind. ⭐ Your Support Fuels Community Impact One of the most meaningful reasons to support a local small business is knowing that your dollars stay right here at home. When you choose 17th Street Automotive, you support: Local Heroes, our Military Personnel & First Responders Guns ’N Hoses hockey tournament Firefighter & first responder appreciation day Police donation car wash for fallen officers Donations to Virginia Beach Rescue Squad & VB Fire Foundation Dedicated first responder mural building Annual 9/11 memorial events Local Students & Education Mentorship programs with Virginia Beach high schools Partnerships with Virginia Beach City Public Schools (Model Partner accreditation) Collaboration with DARS rehabilitation programs Support for TRS Kids, Maverick Learning Center & Jonathan Cares Local Events & Culture Midnight car shows New Year’s celebrations Garage art shows with local artists Cornhole tournaments, giveaways & community block events Local Innovation We’re proud to collaborate with NAPA Gold, AutoZone PROvantage, Advance TechNet, and ATI coaching programs to keep Hampton Roads on the cutting edge of automotive service. When you choose us, you’re helping us fuel community programs that big-box chains simply don’t invest in. ⭐ Recognized Excellence You Can Trust We’ve proudly earned recognition not just for what we fix, but for how we serve: 2025 Virginia Beach Small Business of the Year – Hampton Roads Chamber of Commerce Outstanding Service Award – Virginia Beach Fire Fighters Association CoVaBiz: Best Repair Facility in Virginia Beach Accredited Model Partner – Virginia Beach City Public Schools 4.8 ★ Google Rating And many other certifications, awards, and community acknowledgments Small businesses thrive on reputation—and we work every day to earn the trust of the people who walk through our doors. So Why Do We Charge More? Because We Give More. When you support a local small business like ours, you’re choosing: ✔ A staff who knows you and cares about your family’s safety ✔ A team that reinvests in your community ✔ Highly trained experts who keep up with rapidly evolving vehicle technology ✔ Better parts, better warranties, and better long-term value ✔ A shop that stands behind its work long after you drive away You're not paying for a repair. You're supporting a mission—to uplift, educate, protect, and serve the community we call home. Thank You for Choosing Local. Thank You for Choosing 17th Street Automotive. Your trust enables us to keep raising the standard of automotive care in Virginia Beach. And that’s a responsibility we never take lightly.
More Posts