Why Doesn’t 17th Street Automotive Offer Mobile Services?
Billy Cadaing • December 19, 2024
Why Doesn’t 17th Street Automotive Offer Mobile Services?
Why 17th Street Automotive Doesn't Offer Mobile Services
At 17th Street Automotive, we pride ourselves on delivering the highest quality automotive repair and maintenance services. While the idea of mobile automotive repair may sound convenient, it comes with a range of challenges and risks that ultimately compromise the quality, safety, and professionalism we are committed to providing. Here’s why we’ve made the deliberate choice not to offer mobile services:
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1. Safety of Our Technicians
The safety of our technicians is our top priority. Mobile repair scenarios often involve unpredictable environments that could pose hazards, such as working near busy roads or in poorly lit areas.
2. Miscommunication Issues
Without a centralized point of contact like our shop, miscommunication between customers, service writers, and technicians can lead to delays, errors, and dissatisfaction.
3. Compromising Professional Standards
Performing repairs in driveways, parking lots, or other non-controlled environments can appear unprofessional and diminish the integrity of high-quality automotive repair services.
4. Weather and Environmental Challenges
Weather conditions, including rain, wind, or extreme heat, can severely impact the quality of work and the comfort of our technicians.
5. Test Drives with Customers
Proper vehicle diagnostics and quality assurance often require test drives with the customer, something that’s impractical in most mobile repair scenarios.
6. Spillage and Environmental Hazards
Oil and petroleum-based fluids can easily spill on driveways or parking lots, leading to potential environmental damage and cleanup challenges.
7. Fire Hazards
Mobile repairs involving combustible fluids or electrical systems increase the risk of accidental fires in uncontrolled environments.
8. Public and Animal Safety
Repairs conducted in open spaces can pose risks to public safety and animals who may wander into the work area.
9. Road Hazards
Working near or on roads in high-traffic areas creates risks for both technicians and passing motorists.
10. Parts Accessibility
Access to necessary parts can be delayed if technicians need to leave the site to retrieve specific items.
11. Incorrect Parts or Tools
Discovering incorrect parts or missing specialized tools after starting a repair can halt progress and inconvenience the customer.
12. Specialized Equipment Needs
Certain repairs require heavy or specialized tools that cannot be transported to mobile locations.
13. Electrical and Water Access
Many repairs depend on reliable access to electricity or water, which may not be readily available in mobile setups.
14. Increased Costs
Repairs often require two technicians for safety and efficiency, doubling labor costs in a mobile setting.
15. Insurance and Liability Risks
Mobile repairs increase liability exposure, including risks of property damage, accidents, and injuries.
16. Workers' Compensation Concerns
Injury risks rise significantly when technicians work outside a controlled environment, leading to potential workers' compensation claims.
17. Vehicle Maintenance Costs
Company vehicles used for mobile repairs incur costs related to fuel, maintenance, and overall wear and tear.
18. Heavy Equipment and Tools
Large tools and equipment essential for proper repairs cannot be easily transported or used in mobile setups.
19. Waste Disposal
Proper disposal of waste materials, such as oil and used parts, is far more efficient and environmentally friendly in a shop setting.
20. Missing Necessary Shop Supplies
Certain shop supplies and tools essential for quality control are difficult to transport and often overlooked in mobile scenarios.
21. Limited Workspace
Mobile repairs lack the dedicated space necessary for organization, safety, and efficiency, including workbenches and tool storage.
22. Cleaning Supplies
Maintaining a clean workspace is much harder without access to shop-level cleaning supplies and equipment.
23. Vehicle Orientation and Parking
Limited space at mobile locations can make it challenging to safely position vehicles and perform repairs.
24. Loss of Customer Service Experience
The in-shop experience allows us to deliver personalized service, including real-time updates and direct interaction with service advisors.
25. Regulatory Compliance
Mobile repairs may inadvertently violate EPA and OSHA regulations, leading to fines and legal challenges.
26. Accidents
The risk of accidents increases in uncontrolled environments, potentially leading to injuries or further damage to the vehicle.
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Our Commitment to Quality
By keeping all repairs in-house at our professional facility, we ensure our technicians have access to the tools, equipment, and environment they need to perform top-notch work. This also allows us to maintain the highest standards of safety, environmental compliance, and customer service.
Thank you for trusting 17th Street Automotive with your vehicle. We’re committed to delivering exceptional service and maintaining the professionalism you expect and deserve.
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17th Street automotive core values and excellence 17th Street Automotive using ATI (automotive training institute) core values: 1. Do the right thing 2. Bring IT every day 3. Check EGO at the door 4. Make quality personal 5. Be performance driven 6. Go the extra mile 7. Continuously improve on everything you do 8. Take Responsibility 9. Strong processes are the foundation of success 10. Honor Commitments 11. We're all in the customer service business 12. Demonstrate passion and our mission 13. Listen generously 14. Recognize the power of beliefs to influence actions 15. Speak the unvarnished truth 16. Practice blameless problem-solving 17. Set and ask for expectations 18. Embrace change 19. Appearance counts 20. Be punctual 21. Be a source for acknowledgement and appreciation 22. Be quick to ask and slow to judge 23. We are a FAMILY 24. Keep things FUN 17th Street Automotive: Auto Repair in Virginia Beach Built on Core Values When drivers search for auto repair in Virginia Beach , they’re not just looking for a quick fix. They want a repair shop they can trust —one that treats them like family, communicates openly, and delivers lasting results. At 17th Street Automotive , that’s exactly what we do. Our team lives by guiding principles that keep your experience front and center: Do the right thing – Honest, transparent repairs every time. Bring it every day – Passion, energy, and professionalism in every service. Check ego at the door – Teamwork and collaboration to solve problems quickly. Make quality personal – We treat every repair as if it were for our own family’s car. Go the extra mile – From digital inspections to Carfax updates, details matter. Continuously improve – Training on hybrids, EVs, and advanced diagnostics keeps us ahead. Strong processes, strong results – Tekmetric workflow, warranties, and safety checks keep you covered. We’re family – Customers aren’t just transactions—you’re part of our Virginia Beach community. Keep it fun – Because good service should also feel good. By staying true to these values, we’ve earned a reputation as one of the most trustworthy car repair shops in Virginia Beach . Whether you need brake service, alignments, hybrid/EV expertise, or routine maintenance, our focus is always on safety, performance, and customer care . Why Choose 17th Street Automotive? ✔ ASE-certified technicians ✔ Honest and upfront estimates ✔ Carfax-documented service ✔ 3-year/36,000-mile NAPA warranty coverage ✔ A local team that treats you like family At 17th Street Automotive, values drive everything we do . Schedule your next appointment today and experience why so many Virginia Beach drivers choose us for reliable automotive repair and maintenance .
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Essential Shop/Job Supplies for Every Auto Repair & Body Shop – 17th Street Automotive, Virginia Beach When it comes to providing top-notch auto repair and body shop services, having the right shop supplies on hand is key. At 17th Street Automotive in Virginia Beach, VA, we believe that quality repairs start with top-quality products and tools. That’s why we stock a full range of automotive shop supplies to tackle any job — whether you need a routine oil change, brake service, or full-body restoration. Here’s a look at the essential shop supplies we use every day to make sure your car is safe, reliable, and back on the road as soon as possible: ✅ Fluids & Lubricants From topping off your engine oil, power steering fluid, and coolant, to using specialized brake fluid and transmission fluid, our team keeps all the standard automotive fluids in stock so we can address any low-fluid condition immediately. ✅ Cleaners & Degreasers Professional-grade brake cleaner, carb and choke cleaner, and glass cleaner help us deliver a spotless finish. Our shop also uses battery cleaner and protector spray, so we can remove corrosion and keep your battery working like new. ✅ Adhesives & Sealants To ensure every repair is durable and long-lasting, we use RTV silicone, weatherstrip adhesive, epoxy, and threadlocker (such as Loctite Blue and Red). This prevents leaks and keeps fasteners secure. ✅ Shop Consumables & Safety Products A well-equipped shop also needs high-quality shop rags, disposable gloves, masking tape, zip ties, and floor absorbent for oil or coolant spills. Safety gear like safety glasses and ear plugs help protect our technicians while they work. ✅ Specialty Products At 17th Street Automotive, we don’t cut corners — we use trusted products like: PB Blaster to loosen rust and stubborn bolts Dielectric grease to protect electrical connections Spray lubricants for moving parts Bondo and seam sealers for professional body repair heat-shrink tubing, wire connectors, and electrical tape for dependable wiring fixes 🔧 Shop Supplies Inventory ✅ Chemicals and Fluids Brake Cleaner Carb & Choke Cleaner Battery Cleaner & Protector Spray Battery Terminal Protectant Penetrating Oil (e.g. PB Blaster) RTV Silicone (multiple types: black, grey, ultra-black, etc.) Thread Locker (e.g. Loctite Blue, Red) Anti-Seize Compound Dielectric Grease Power Steering Fluid Brake Fluid Windshield Washer Fluid Transmission Fluid Engine Oil (various viscosities) Coolant / Antifreeze ✅ Shop Consumables Shop Rags / Terry Towels Microfiber Cloths Nitrile Gloves Disposable Seat, Floor, and Steering Wheel Covers Parts Cleaning Brushes Zip Ties (assorted sizes) Sandpaper & Sanding Blocks Masking Tape / Duct Tape / Painter’s Tape Sanding & Grinding Discs Wire Wheels & Wire Brushes Scotch-Brite Pads Emery Cloth Grinding Wheels / Cut-Off Wheels ✅ Sealants and Adhesives RTV Silicone Gasket Maker Weatherstrip Adhesive Plastic Trim Adhesive Two-Part Epoxy Super Glue / Instant Adhesives Seam Sealers ✅ Fasteners and Hardware Hose Clamps (various sizes) Cotter Pins Assorted Nuts, Bolts, Screws, and Washers Zip Ties ✅ Lubricants Multipurpose Grease White Lithium Grease Spray Silicone WD-40 Specialty Greases (e.g. wheel bearing grease) ✅ Cleaning Supplies Shop Towels (paper rolls) Disposable Gloves Floor Dry / Oil Absorbent Glass Cleaner Degreaser Hand Cleaner with Pumice Cleaning Wipes Vacuum Filters and Bags ✅ Safety Equipment Safety Glasses Ear Plugs Face Masks / Respirators N95 Masks Fire Extinguishers First Aid Kit Refills ✅ Paint & Body Supplies (for body shop work) Primer Paint Reducer / Thinner Mixing Cups & Stir Sticks Tack Cloths Bondo & Body Filler Spreaders Plastic Sheeting & Drop Cloths Masking Paper ✅ Miscellaneous Consumables Heat Shrink Tubing Electrical Tape Fuses Wire Connectors & Terminals Bulbs (headlight, marker light, etc.) Vacuum Caps Grease Fittings 🏅 Why Shop Supplies Matter Using the right shop supplies isn’t just about making the job easier — it’s also about making sure your repair is completed safely, correctly, and efficiently. From clean rags that prevent contamination to specialty adhesives that seal leaks for the long run, every detail matters. 📍 Ready for a Repair? Choose 17th Street Automotive in Virginia Beach When you visit 17th Street Automotive, you can trust that we have the tools, materials, and expertise to get you back on the road quickly — and safely. Our team is proud to use industry-standard shop supplies to perform every job the right way. 📞 Contact us today to schedule your next service, or stop by our shop at 17th Street Automotive in Virginia Beach. Let our experienced team take care of your vehicle — because you deserve only the best!
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17th Street Automotive Re-Torque Wheel Policy Effective Date: 06/10/2024 Applies To: All Customers Receiving Wheel Removal/Reinstallation Services Purpose This policy is designed to ensure customer safety, prevent wheel-off incidents, and maintain the integrity of our service standards. Proper re-torquing after wheel installation is critical to avoid potential hazards caused by wheel nut loosening due to thermal expansion, vibration, or initial settling. When Re-Torquing Is Required Re-torquing is strongly recommended for the following services: Tire replacement or wheel rotation Brake jobs involving removal of wheels Suspension work involving wheel hub or bearing components Axle-related repairs Any reinstallation of wheels for any reason Customer Acknowledgment Process Upon service completion involving wheel removal or installation, each customer will receive a Re-Torque Reminder Form, either printed or sent digitally via email/text. The reminder includes: Torque specification for their vehicle Date of service Recommended date or mileage to return (usually within 50–100 miles or 3–7 days, whichever comes first) Waiver of liability for failure to return for re-torque Re-Torque Service Details Cost: Free of charge Time Required: 10–15 minutes, walk-ins welcome No appointment required, but customers are encouraged to call ahead if visiting during peak hours Performed by: Certified technicians using calibrated torque wrenches to manufacturer specs Customer Education At the time of service, advisors and technicians will inform customers: Why re-torquing is critical What risks are associated with skipping the re-torque That alloy wheels especially are susceptible to torque loss due to temperature and material expansion Documentation & Liabilit y All re-torque reminders and service completion notes are logged in the Tekmetric system under the customer's vehicle history Customers who choose not to return for a re-torque will have a note added to their file stating they were advised of the importance and declined or did not follow through A disclaimer is included on all relevant invoices, noting that 17th Street Automotive is not liable for wheel-related issues if the recommended re-torque is not performed Policy Sign-Off (Optional But Highly Suggested) For high-risk jobs (suspension/lift kits/custom wheels), a customer acknowledgment signature may be required, stating they understand and accept responsibility for following up with re-torque recommendations. Technician Accountability All torquing is performed with calibrated tools and logged under the tech’s ID Spot checks are done weekly to ensure calibration standards are being upheld Any issues are documented and reviewed during technician performance evaluations Policy Review Cycle This policy is reviewed every 12 months or as needed in response to new safety data, equipment updates, or legal requirements. goes here. To edit this text, click on it and delete this default text and start typing your own or paste your own from a different source.
